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1. Are the paintings all originals?
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Yes, all paintings presented by us in this web-site are 100% originals. Thus, each painting is one-of-a-kind. As we deal directly with the artists, we can therefore assure authenticity of all works presented. Every painting sold by us comes with a Certificate Of Authenticity.
However, in the case of Print Intaglio category, we specify the number of limited edition.
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2. Can I commission any of your artists to paint for me?
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We will consider any requests for our artists to paint on specific theme or object, provided such requests are clearly defined and spelt out.
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3. Are the paintings framed?
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For Chinese paintings, they either come in the form of traditional Chinese framing - scrolled onto a scroll pin and ready to hang, or are being mounted on thick cardboard that require framing for which we recommend that you use a local professional picture framing service.
For watercolors, unless otherwise stated, they are all mounted on thick cardboard which required local framing at your end.
All mounting and framing works are done by our professionals who have at least 15 years of experience.
In the case of oil paintings, unless otherwise stated, they are painted on canvas and are not framed.
We can provide framing services for any chosen painting, however, that will inevitably increase the freight cost.
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4. How experience are the artists?
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Very experience. All the artists have been painting for a minimum of 12 years and in some cases over 45 years. They are members of many prestigious painting associations and have won many awards (both international and local). Biographies of all artists can be found in our galleries.
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5. If I order a painting now, how long will it take to deliver?
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Once the order is confirmed and payment is received by us, within 1 week but not more than 4 weeks it will be delivered by courier service.
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6. What delivery method is used?
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Delivery is by a leading international courier (usually DHL or FedEx).
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7. How do I pay for the painting(s)?
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You can pay by telegraphic transfer, bank to bank wire, international money order, bank draft, or banker's check. Your remittance should be made payable to:
My Arts Gallery
Account Number: 3119724231
Public Bank Berhad
B2-B4, Jalan SS 15 / 4D, 47500 Subang Jaya, Selangor, Malaysia.
Bankers Telephone: 603-56332420 / 603-56343636
Bankers Fax : 603-56347713
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8. Can I pay in other currencies?
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Yes. We accept payments in most major currencies. You may pay in currencies other than US dollars. For currency conversion rates please check with us at admin@myartsgallery.com.
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9. Other than the price of the paintings, what other costs do I have to incur?
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Price quoted is the basic cost of each painting, it does not include delivery charges and insurance costs. Depending on where you are, the courier charges range from US$20.00 to about US$150.00. Insurance charge is about 2% to 5% of painting cost.
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10. Who is responsible for custom duties (if any)?
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Occasionally, custom duty / tax may be imposed randomly on items purchased from overseas. In this case you as the buyer will be responsible for custom duty / tax in your own locality.
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11. What is Xuan paper?
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Xuan (pronounce as "zwan") paper is made from rice (but not "rice paper" as we would normally think of it) and is the traditional Chinese painting material. Xuan paper is well known for its anti-aging quality as it can last for hundreds of years.
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12. What is the company’s Return Policy?
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In the rare instance, returns are acceptable if we are notified within 3 days of receipt of merchandise. Returns are only honored if conditions of sale are not met as specified.
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